Frequently Asked Questions

Which markets does TV360 Monitor cover?

Data is currently available for the following markets:

  • Australia
  • Austria
  • Belgium
  • Brazil
  • Canada
  • Czech Republic
  • Denmark
  • Estonia
  • Finland
  • France
  • Germany
  • Hungary
  • India
  • Indonesia
  • Ireland
  • Italy
  • Japan
  • Latvia
  • Lithuania
  • Malaysia
  • Mexico
  • Netherlands
  • New Zealand
  • Norway
  • Philippines
  • Poland
  • Portugal
  • Romania
  • Russia
  • Singapore
  • South Africa
  • South Korea
  • Spain
  • Sweden
  • Switzerland
  • Thailand
  • United Kingdom
  • United States

When will I get charged?

For monthly subscriptions you are charged the monthly amount on the day you first activate your subscription. For annual subscriptions you are charged the annual amount on the first day of your annual subscription, which ensures that your annual subscription discount is secured.

How do I renew my subscription?

Both monthly and annual subscriptions are automatically renewed on your monthly or annual subscription anniversary date.

Can I switch between monthly and annual subscriptions?

You can switch from a monthly subscription to an annual subscription at any time to lock in your annual discount. If you are currently on an annual subscription, this term must first come to an end before you can switch to a monthly subscription term. However, once you switch you will lose the benefit of our annual subscription discount.

What happens when I decide to cancel my subscription?

Your subscription can be cancelled anytime, however, your TV360 Monitor account will remain active until the current subscription term runs out. No refunds are provided.

What if I decide to re-activate my subscription?

Re-subscription is easy because your account details are retained. Your credit card information is never retained by Parrot Analytics.

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